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Customer Hub

Your central place for information, guides, support and policies in relation to your GreenTech Services.
Customer Hub
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Getting Started

New to GreenTech? Start here.

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Why GreenTech?

Learn about the benefits of your energy services.

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What is an Embedded Network?

Understand how your building's energy network operates.

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Moving In

Everything you need to know before getting connected.

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Moving Out

Information to help you finalise your account.

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How Billing Works

Understand your bill, charges and payment options.

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Choosing Your Retailer

Learn about your retailer choice options and the transfer process.

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Customer Information

Important information about our services.

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Customer Charter

Our commitment to you and your rights as a customer.

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Understanding Your Embedded Network

A detailed guide to your embedded network and how it works.

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Retailer of Choice Guide

Your step-by-step guide to choosing and switching retailers.

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Billing & Payments Guide

Everything you ned to know about bills, payments and support options.

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Central Heated Water & Chilled Water

Important information and our occupier terms of service.

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Electricity

Important information and our occupier terms of service.

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Customer Support

We're here to help.

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Payment Support

Need extra time to pay? Learn about the support available.

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Life Support Customers

Important information for life support customers.

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Making a Complaint

How to make a complaint and our dispute resolution process.

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 Faults, Outages & Emergencies

Important information during Faults, Outages & Emergencies.

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Customer Protection Policies

Policies that protect and support you.

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Complaints & Dispute Resolution Policy

How we handle complaints and resolve disputes fairly.

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Payment Difficulty Policy

Support options if you are experiencing payment difficulties.

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Family & Domestic Violence Policy

How we can support customers experiencing family or domestic violence.

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Life Support Policy

Our obligations and support for life support customers.

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Privacy & Legal Policies

Privacy, security and legal information.

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Privacy Policy

How we collect, use and protect your personal information.

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Cookie Policy

Information about how we use cookies on our website.

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Cyber Security & Data Protection Statement

Our approach to cyber security and protecting your data.

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Website Terms of Use

The terms and conditions for using our website.

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