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Making A Complaint
We're Here to Help
If something isn't right, we'd like the opportunity to fix it.
GreenTech is committed to listening to our customers, investigating concerns fairly and working with you to achieve a practical and timely resolution.
There is no charge for making a complaint.
How to Contact Us
Email: complaints@greentechmicrogrids.com.au
Phone: 1300 738 529
You can contact us by phone, email or through our website.
What Happens Next?
When you contact us, we will:
Listen to Your Concerns Respectfully
Investigate the Matter Fairly
Keep you Informed of Our Progress
Work with you to Find an Appropriate Resolution
Let you Know the Outcome of Our Review
Still Not Satisfied?
If we can't resolve your complaint, or you're not satisfied with the outcome, you may be able to contact the independent Energy Ombudsman in your state or territory for free and impartial assistance.
We Value Your Feedback
Your feedback helps us improve our services and the experience we provide to all customers.
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